Most callers sought emotional support, while team, consisting of over 100 social workers, made 1,744 referrals, including 208 to respite centres
Operated by the Tung Wah Group of Hospitals, the 24-hour ‘182183’ hotline provides emotional support and referrals to welfare services. It is staffed by more than 100 social workers, who work in shifts across 30 phone lines.
Since its launch in September 2023, amid a spate of family tragedies involving stressed carers, the operator had handled 99,899 calls as of June 30 this year, according to Venus Ho Ka-yi, supervisor of the hotline centre.
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